Returns and Refunds
Porthause Global supplies new and slightly used shipping containers. The condition and specifications of each container are confirmed in the product description, quotation, or order documentation.
30-Day Return Policy
You may request a return within 30 calendar days of receiving your order. To qualify, the container must remain in substantially the same condition as delivered and must not have been modified, damaged, or used beyond reasonable inspection.
Contact us before arranging a return. Please include your order details, the reason for the request, and photographs where relevant. Returns are subject to inspection and approval.
Damaged or Incorrect Orders
Please inspect your container upon delivery. If it arrives damaged, does not match the agreed specification, or is otherwise incorrect, contact us promptly with photographs and order details so we can assess the issue and provide an appropriate solution.
Refunds
Once an approved return has been received and inspected, we will notify you of the outcome. Approved refunds are processed within 3 business days to the original payment method. Your bank or card provider may require additional time before the credit appears in your account.
Shipping
We offer free delivery on qualifying orders. Any return collection or transportation arrangements must be agreed with Porthause Global before the container is moved. Unless the return results from our error or an agreed defect, return transportation costs may be the customer’s responsibility.
Contact Us
For return or refund assistance, email info@porthauseglobal.com. Please include your order number and relevant photographs.